17LIVE provides 24/7 customer care service. If you have any questions, you can either go to the FAQ page or contact us through the following channels:
1. In-App Live Chat
● Head to “Profile” → “Show More” → “Advanced Settings → “Customer Service”
● ① In this section, you can tap “View popular articles” to look for relevant information or “Talk to a real person” to start a live chat with us.
※ ② Tap the the clip icon to upload videos or screenshots.
※ Your conversation will be permanently stored. Scroll up anytime to view your chat history with customer service.
● After your question has been addressed, you’ll see a pop-up asking about your experience. We improve our services based on your feedback.
③ Tap “Good👍” or “Bad👎” to indicate your level of satisfaction.
④ Provide more details by responding to ”Tell us what you think.”
2. Customer Service Email: firstname.lastname@example.org