When a streamer accidentally disconnects from their stream, they can reconnect to the same stream room within a given time period. The same viewers and vibes will be waiting!
Possible reasons for disconnecting from a stream:
・System glitch
・Accidentally closing the 17LIVE app
※ Minimum requirement of operating system
iOS: v3.229.0
Android: v2.144.0
■ For Streamers
● If you accidentally exit your livestream, please open the app within 10 minutes to reconnect to your original stream.
● Click “Rejoin Stream” to re-enter the original livestream, with the same viewers, achievement score, campaigns, and red envelopes.
．The comments will not be kept.
．PK/Group Call mode will be switched off.
● If you successfully re-enter the livestream, there will be a pop-up message saying “Reconnected! Viewers are still here!”
■ For Viewers
● When streamers accidentally exit theirstreams, the system will start counting down for 10 minutes. If they don’t come back within the time frame, their livestream will end.
● Viewers will see “Please wait while the streamer reconnects. If they do not reconnect within 10 minutes, the stream will end.”
FAQ
Q. When someone rings streamers while they are streaming, what do viewers see?
A1. If the streamer doesn’t stop the app from running in background, the livestream will be shown as usual, and the streamer only has to wait for 1 minute to reconnect to the livestream.
A2. If the streamer stops the app from running in background, the livestream will freeze, and the streamer only has to wait for 1 minute to reconnect to the livestream
Q. After streamers are accidentally disconnected from their streams, do they need to re-start their daily tasks from the beginning?
A. No.
．For example, “Stream time 30 min”—if the streamer has streamed for 20 minutes and they exit their livestream by accident for the following 10 minutes, it will still be counted as 30 minutes when they are back.
Q. After streamers exit their livestreams accidentally, can they check the comments made when they were away?
A. No. They wouldn’t be able to check such comments, but they can toggle on Archive live stream and the comments will be recorded in the archive video.